Skip to content
JupiterGoals AI
Start free

Terms of Service

Effective Date:

Welcome to JupiterGoals AI. These Terms of Service govern your access to and use of this website and the JupiterGoals AI web application operated by JUPITERGOALS LTD, a company registered in England and Wales under company number 17557880, whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ ("JupiterGoals AI", "we", "us", or "our"). By joining our updates list, creating an account, or using the service, you agree to these terms. Nothing in them affects your statutory rights as a consumer under the UK Consumer Rights Act 2015.

1. Service Availability and Updates

JupiterGoals AI evolves continuously as new planning and coaching capabilities ship. Features may be added, updated, or withdrawn over time.

  • Notice of material changes: Any change that materially affects you (such as plan tiers or how in-app Pledge credits work) is announced in the app or by email before taking effect, and you can stop using the service at any time.
  • Bugs and outages: We test what we ship, but errors and outages can still happen. You can export your data from your profile at any time.

2. Subscriptions, Cancellations, and Refunds

Paid plans (Basic, Pro, and Max) are billed on a recurring monthly basis in advance, and optional Pledge top-up packs are billed at checkout, through Stripe Managed Payments.

Merchant of Record ("Who Sells to You")

  • Seller of record and application operator: Paid subscriptions and Pledge top-up purchases are sold by Sold through Link, LLC (Stripe's Merchant of Record entity, formerly LemonSqueezy LLC) as Merchant of Record, appearing as LINK.COM* on payment card statements, with tax receipts, invoices, and saved Link payment details managed via the Stripe Billing Portal and link.com / support.link.com, while JUPITERGOALS LTD (JupiterGoals Ltd) provides and operates the JupiterGoals AI application under these Terms.

7-Day Cardless Free Trial

  • 7-day cardless Max trial and Read-Only Archive: All new accounts start a 7-day cardless Max trial with 3 Trial Pledges granted at onboarding completion and zero payment card details requested or stored (one cardless trial per customer). Zero automatic charges occur during or after the 7 days. If you have not explicitly chosen a paid subscription (Basic, Pro, or Max) when Day 7 ends, your account transitions automatically into the free Read-Only Archive (preserving all goal history, logs, and self-serve data export indefinitely).
  • Managing or cancelling subscriptions: Paid subscriptions can be managed, changed across tiers, or cancelled at any time in one tap from Billing (or through the Stripe Billing Portal). Cancellation takes effect at the end of your current monthly billing period, and you keep full paid access until that period ends with no cancellation fees. Where a promotional first-month discount applies, the discounted rate covers your initial monthly billing period and renews monthly at the standard tier rate unless you change tiers or cancel before renewal, with an email reminder sent before standard billing begins.

Prices, Currency, and Taxes

  • Tax-inclusive pricing and localized currency: Base catalogue prices are set in GBP inclusive of applicable UK and EU VAT, with localized currency options presented upfront where Stripe Adaptive Pricing applies so consumers see the final tax-inclusive total before paying.

Refunds and Chargebacks

  • Statutory cooling-off rights & Merchant of Record refund policy: Statutory consumer cooling-off rights (including under the UK Consumer Contracts Regulations 2013 and UK Consumer Rights Act 2015) and Sold through Link, LLC's Merchant of Record refund policy (up to 60 days where applicable under Merchant of Record terms) govern paid transactions. You can request a refund or billing assistance via support.link.com, the Stripe Billing Portal, or customer support at support@jupitergoals.com.
  • Pledge reversal on refunds and disputes: Refunded or disputed Pledge purchases reverse the credited Pledges (clawback), which can take your Pledge balance below zero if those Pledges were already staked or spent.

3. Health, Wellbeing and Safety

JupiterGoals is a planning and habit tool. It provides no medical, psychological, nutritional, financial, or legal advice, diagnosis, or treatment, and it does not replace a qualified professional.

  • Not a crisis service: JupiterGoals is not a crisis service. No person reviews what you write in real time and we cannot respond to an emergency. If you are in danger or thinking about harming yourself, contact your local emergency services or a crisis line now.
  • Support links: External support links shown in the app are operated independently by third parties. We do not control or endorse their advice.
  • Your own limits: Consult a doctor before starting a new exercise or nutrition plan, especially if you have a health condition, an injury, or are pregnant. Stop any activity that causes pain, dizziness, or distress. You choose whether and how to do each activity.
  • Goals we decline: High-risk goals (including those involving disordered eating or self-harm) are declined by our safety screen instead of building a plan.

4. AI Plans and Coaching Can Be Wrong

Plans, coaching replies, summaries, and suggestions are generated by AI from your inputs and can be inaccurate, incomplete, or unsuited to your circumstances.

  • Use your judgement: Treat them as suggestions, verify anything affecting your health, finances, or safety, and stop any activity that feels unsafe.

5. In-App Usage Credits (Pledges)

Pledges are digital in-app software usage and feature credits included with your monthly subscription or purchased as optional credit top-up packs, and unused Pledges never expire while your account remains open. You can use Pledges to activate a new goal plan, refill your daily AI coaching allowance, add an extra plan pause after your first free pause, or optionally allocate a commitment boost to a goal plan.

  • Strictly non-monetary credits: Pledges are software feature credits only. They hold zero monetary or cash value, never constitute a financial deposit or monetary commitment contract, and cannot be exchanged, withdrawn, transferred, or redeemed for fiat currency.
  • Optional commitment boosts: When you optionally allocate extra Pledges to a plan as a commitment boost, those in-app credits return to your Pledge balance at the end of the 30-day plan cycle in proportion to how much of the plan you completed, while any uncompleted portion is consumed at cycle close. Pausing or letting a goal go early never deducts allocated Pledges on the spot.
  • Reviewing a credit calculation: Any end-of-cycle Pledge credit calculation can be queried within 7 days from Billing or by emailing customer support, and we will review it.
  • Refund and dispute clawbacks: As set out in Section 2, refunded or disputed Pledge purchases reverse the credited Pledges (clawback), which can take your Pledge balance below zero if those Pledges were already staked or spent.

6. What You Choose to Share

You must be 18 or over to use JupiterGoals, and you are responsible for what you choose to share with others from the app, including accountability partner invite links and anything you show or send them. Keep private details out of anything you share.

7. Your Account and Emails

You must be 18 or over to use JupiterGoals. You sign in with Google and are responsible for keeping that account secure. We send emails the service needs, such as reminders you turn on and billing notices. We send product updates only if you subscribe, and you can unsubscribe at any time.

  • Leaving: You can delete your account from your profile at any time. Deletion is immediate and cannot be undone.
  • Fair use: Record your progress honestly, and do not misuse the service, attempt to break or overload it, or use it to harm anyone. We may suspend an account that does.

8. Our Responsibility to You

JUPITERGOALS LTD is responsible for foreseeable loss caused by breaching these terms or failing to use reasonable care and skill. We exclude unforeseeable loss and business losses.

We never limit our liability where unlawful under the UK Consumer Rights Act 2015, including liability for death or personal injury caused by negligence, for fraud, or for your statutory consumer rights.

9. Intellectual Property, Governing Law, and Contact

The JupiterGoals AI software, website, visual design, and underlying content are owned by JUPITERGOALS LTD and protected by copyright, trade mark, and intellectual property laws, while you retain ownership of the personal goals, notes, and content you create in your account.

JUPITERGOALS LTD is a company registered in England and Wales (Company No. 17557880) with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ. JupiterGoals™ is a trade mark of JUPITERGOALS LTD. These terms are governed by the laws of England and Wales. If you are a consumer living in Scotland, Northern Ireland, or England and Wales, you retain all mandatory statutory consumer protections of your part of the United Kingdom and may bring legal proceedings in your local UK courts or in the courts of England and Wales.

For customer support, billing inquiries, data protection/UK GDPR requests, and legal notices, contact support@jupitergoals.com.